Choosing a funeral home is an important decision that one will make, either for themselves or for their loved one. Experiencing the death of a loved one is a tough experience, the role of a funeral home and funeral director is to relieve some of the responsibility from your shoulders so that you can focus on family and healing.

For many, it is overwhelming to know where to begin when looking for a funeral home. Added to an already confusing time it can be easy to be led in a direction you’re not happy with simply because you don’t know what to look for.

It is important to understand what you should expect of a funeral home.


Before deciding on a funeral home, shop around and question any prospective home’s experience. You want to feel comfortable with the process, which you can hand over responsibility to a team who know what they are doing and know how to set you at ease.

Available Services

Working with a funeral home that caters to a wide range of services is important. Check the services available from your funeral home and make sure they are able to handle every aspect from the details of the service through to the disposition of the body.

Our professional range of funeral services includes:

  • Providing you with a family chapel
  • Taking care of all logistical arrangements
  • Setting up the viewing
  • Taking care of catering services
  • Seeing to ash disposal
  • Repatriation services as needed
  • Cremation services
  • Burial services

Open Communication

You should feel comfortable speaking with your Funeral Director and you should feel comfortable that they have an open dialogue with you. Seek someone who prepares you for each step ahead of time to make sure you understand the process and are comfortable with each step before you get to it.


Understanding many different religious and spiritual backgrounds and beliefs is crucial. While some have firm religious beliefs, others seek guidance at these times to find ceremonies that connect with them. Work with a funeral home who has the knowledge to guide you through your options to tailor solutions around you and your beliefs.


A funeral home is a business, of course, but that does not mean that you should accept working with anyone who treats it as such. Look for compassionate staff to support you through this experience.

Funeral Directors should be available any time of day to put you at ease and make you feel understood and comforted.

Find Out More about Hetherington Funerals

Whether you need to plan a funeral now or wish to pre-plan for the future, Hetherington Funerals are here. For more information or advice please contact us on (08) 9459 2846, submit an enquiry on our contact page or look at our services here.